Customer follow-up
Keep track of every enquiry, with reminders and draft replies for your team to check.
Improve your follow-upAI & AUTOMATION · CAMBRIDGESHIRE & NORFOLK
Less admin.
More time.
Enquiries waiting in inboxes. Quotes nobody has followed up. The same details typed twice.
I’m Brad. I connect your software and automate the jobs your team keeps doing by hand.
Arrange a free call
See the £595 review
Free 30-minute call with me. Tell me what’s slowing you down.
Remember that
quote you sent?
- MONDAYYou send the quote.Sent
- THREE DAYS LATERStill waiting? A reminder appears.
Follow-up ready for you to check
Hi Alex, just checking you received the quote. Any questions I can help with?
You approve it before it goes out.One less thing to remember.
Built around the way your business works.See what I can help with
10+ yearsdelivering technology change
6 yearsat a Big Four firm
£595 fixed feefor your Workflow Review
Cambridgeshire & NorfolkWork directly with me.
A clear agreement at every step
Know the cost first.
A fixed price before work starts.
The plan is yours.
Use the plan with me or any other provider.
Handover included.
Instructions and training come with your pilot.
No lock-in.
Stop after the review or pilot. Further work only starts with your agreement.
01 / WHERE TIME GOES
Sound familiar?
Often it’s the small, repeated jobs that fill the day.
- Quotes are waiting for someone to chase them.
- The same details get typed into two systems.
- Only one person knows what happens next.
- Pulling the weekly figures takes too long.
- Finding an update means searching the inbox.
- Things stall when the usual person is away.
02 / WHAT I HELP WITH
Take a few jobs off your list.
Start with the work your team spends too much time chasing, copying or checking.
Everyday admin
Enter the details once. Let your systems pass them on, with anything unusual flagged for a person.
Reduce repeated adminWeekly updates
See open quotes, current jobs and overdue tasks together, instead of chasing separate updates.
See what needs attention03 / HOW IT WORKS & PRICING
Find out what’s worth fixing.
Review one process for £595. Decide on a build once you know the costs and likely benefit.
- 01 / UNDERSTAND
Workflow Review
£595 fixed fee
A written plan for one time-consuming job.
- A map of the job and the time it takes
- Recommended changes, estimated time saved and costs
- Build quote where a pilot is worthwhile
2–3 hours of your team’s time. Target: 10 working days from the agreed start.
Discuss a review - 02 / BUILD & MEASURE
Focused Pilot
from £1,500
I build the change and test it with your team.
- One process, two compatible systems
- Build, checks for errors and a trial
- Before-and-after results, training and handover
Your quote confirms the price and dates. Extra systems, custom connections or complex data may cost more.
Discuss a pilot - 03 / TAKE OWNERSHIP
Team Handover
Included in your pilot
The instructions and training to run it yourselves.
- Written instructions and a team walkthrough
- Your accounts, with the right access
- What to do if something goes wrong
Ongoing support is optional and priced separately.
See the review in practice
The 30-minute call is free. Review and pilot are separate purchases; together they start at £2,095. No VAT is charged. Software and ongoing support cost extra. We agree the work, total price and dates before each stage.
ILLUSTRATIVE BUSINESS CASE
Modelled payback:
about 5 months.
In this example, freeing five hours a week covers the project cost and your team’s setup time in around 5 months.
- Value of time freed each year
- £5,750
- Review + entry-scope pilot
- £2,095
- Your team’s setup time (assumed)
- £200
- Software (assumed)
- £30/month
Based on time valued at £25/hour over 46 weeks, after routine checks. An example, not a promise of cash savings.
Check the full calculation04 / WHO IT’S FOR
For businesses like yours.
I work with small and medium-sized businesses across industries. Here are a few examples.
Trades & construction
Get quotes chased and job details to the people on site.
Professional services
Keep new client enquiries, paperwork and deadlines together.
Retail & wholesale
Enter orders once, then pass the details to stock and invoicing.
Hospitality & tourism
Keep booking requests and shift handovers out of scattered messages.
WHERE WE CAN WORK
Cambridgeshire & Norfolk
We can work by video call or meet in person. We agree any travel costs before the project.
- Cambridge
- Peterborough
- Ely
- Wisbech
- King’s Lynn
- Norwich
- Huntingdon
- March
- Downham Market
- Thetford
05 / YOUR CONSULTANT
Meet
Brad
AI & automation consultant- PRINCE2
- ITIL 4
- Lean Six Sigma Practitioner
Someone who sees
the job through.
For 10+ years, I’ve helped businesses turn complicated processes and compliance requirements into technology that people can use.
That includes six years at a Big Four professional services firm, working with business leaders and leading delivery teams to put changes into practice.
At Solveward, you work with me from the first conversation to the handover. I’ll explain the options, build the solution and show your team how to use it.
Talk with BradSolveward is independent. My Big Four experience describes my background, not an affiliation or endorsement.
What makes a good first project?
Something your team does often: chasing quotes, copying order details or preparing a weekly update. We start where the effort is greatest and the improvement would be easiest to measure.
What return should we look for?
It could be time for more paid work, less overtime or fewer mistakes. The £595 review weighs that benefit against the project, software and upkeep costs. We then test the change with your team. See a worked example with costs and payback.
What does it cost?
The first call is free. A Workflow Review costs £595; focused pilots start at £1,500 including training and handover. Buying both starts at £2,095. Software subscriptions and ongoing support are separate, with all costs agreed before work starts. See what each stage includes.
How quickly can we get started?
We discuss availability on the first call. Reviews target 10 working days from the agreed start; we confirm the date and what I’ll need before booking. Allow 2–3 hours of your team’s time to show me the job and discuss the findings. Builds have their own agreed dates.
Can you work with the software we already use?
Yes, that’s where I start. I check what your tools can already do and whether they can connect. Your review may recommend a better way to use what you have, or a small build if it’s worth the cost. You’ll know about any extra software before you commit.
How do we keep control of the new process?
Your team approves customer replies and important decisions. We test with sample data and agree who can see it. I show you what to do if information is missing or a connection fails, and how to return to the old process if needed.
Where do you work?
Across Cambridgeshire and Norfolk, including Cambridge, Peterborough and Norwich. We agree any in-person meetings and travel costs in advance. See the areas I cover.
CAMBRIDGESHIRE & NORFOLK
What takes too much
of your time?
Tell me about it. On a free 30-minute call, we’ll look at how the job works and whether I can help.
YOUR ENQUIRY / PREVIEW
Here’s your starting point.
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